Complaint procedure

We are sorry you had a disappointing experience with us. 

PMT (GB) Ltd. view complaints very seriously and shall maintain and operate procedures for dealing with them.  Included in this will be where the complaint throws doubt on the quality or validity of any calibration and the areas concerned, and the responsibility involved shall be audited.  Records of complaints and actions shall be kept.

If you would like to complain, please send an e-mail to info(at) with the following information:

Company name:

Your name:

Your e-mail address:

Your telephone number:

Instrument details including model & serial number:

Please provide as much detail as possible with regards to your complaint including any dates or correspondence you have had.

Once we receive your complaint, we will respond within 72 hours with our initial findings. 

LinkedInISO 9001 Certificate No. GB2000291
WEEE Registration No: WEE/JK0069TY

Copyright 2017 PMT | PMT (GB) Ltd. | Willow End Park | Danemore, Malvern | Worcestershire WR13 6NN | UK | Tel: +44 (0)1684 312950 | Fax:+44 (0)1684 312969 | email:  info(at)